Communication Features

HOA Communication & Support Hub

Manage all HOA correspondence from a single inbox

Access essential email details like sender, subject, and timestamps in one place, ensuring streamlined communication and prompt responses.

Customizable Email Templates

Professionally designed templates for HOAs. Fully editable, mobile-friendly, and consistent.

Subject

Account Update Notification

Below is a summary of your account with {Community Name} HOA. Please review and contact us with any questions.

Account Summary:

Current Balance: ${Balance}
Past Due Balance: ${Past Due Balance}

Thank you for your prompt attention. Our team is available to help if needed.

Deliverability Insights

Understand how Email, SMS, and Mail keep homeowners informed with clarity and confidence.

📅

96%

Dependable and clear delivery

SMS

89%

Quick updates, highly responsive

Mail

74%

Trusted but slower channel

Email Verification & Previews

Verify email formatting and ensure professional delivery with clear, responsive post-send previews for homeowners.

Incoming Call Management

Manage homeowner incoming calls with real-time caller ID, call history logs, and time-stamped communication records. Enhance efficiency, improve homeowner support, and streamline communication for property management and HOA teams.

Property Management Incoming Call Dashboard

HOA Call Recording & Compliance

Every homeowner call is securely recorded for reference, compliance, and staff training. This ensures clear communication, accountability, and peace of mind for both homeowners and HOA teams.

● REC Sample Call Log 10:00 AM – 10:07 AM

Caller (Homeowner) [10:00 AM]: Requested an update on a pending maintenance issue.

HOA Manager [10:05 AM]: Provided status update — request is in progress and scheduled for completion.

System Note [10:07 AM]: This call has been ✔ Securely Recorded and archived for compliance.

🔒 Securely Saved — Compliance Verified

Outgoing Call Management

Enable seamless communication between Association Property Managers and homeowners with organized call records, professional summaries, and clear status updates.

Rachel Olson

Property Manager

[09:30 AM] Follow-up with Mr. Smith — Maintenance issue successfully resolved.

✔ Completed

Nancy Clark

Homeowner

[11:00 AM] Callback arranged regarding scheduled maintenance update.

⏳ Scheduled

Rachel Olson

Property Manager

[02:15 PM] Attempted to reach Mr. Brown — Voicemail message recorded.

❌ Unanswered

HOA SMS Communication Platform – Secure Messaging for Homeowners

Engage homeowners with our secure SMS system—ideal for reminders, updates, and emergency alerts. Simple, reliable, and built for clear communication.

Ryan Mitchell 910 Pinecrest Avenue, Detroit, MI 48226

Hi, this is Ryan Mitchell from P-402. The kitchen sink is leaking. Can someone come today? 08/20/2025, 07:40 PM

Tammy Robinson (Community Manager) is typing…

Statement Delivery Management

Ensure mailed HOA statements are accurately delivered with detailed status updates, timestamps, and recipient information. Maintain compliance, improve transparency, and streamline homeowner record-keeping.